Frequently Asked Questions (F.A.Qs)

At VEVO UNLIMITED, LLC, we are committed to providing excellent service and clear information about our policies. Below are answers to some of the most common questions we receive:

1. What payment methods do you accept?

We currently accept PayPal as our primary payment method. PayPal allows you to securely complete purchases using your PayPal balance, or you can link your credit/debit card to your PayPal account.

2. Do you ship internationally?

Yes, we offer worldwide shipping. All orders are processed within 1-2 business days, and delivery times typically range from 4 to 7 business days depending on your location. Shipping is free for all orders, and you will receive a tracking number once your order has shipped. Please note that international orders may be subject to customs and duties fees, which are the responsibility of the customer.

3. How do I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this tracking number to monitor the status of your shipment. If you experience any issues with tracking your order, feel free to contact us at support@vevor.top.

4. How do I return an item?

If you need to return an item, please follow these steps:

  • Contact us at support@vevor.top to request a return authorization and the correct return address.
  • Return the item in its original condition, unused, unwashed, and in its original packaging, within 30 days of receiving it.
  • Please note that return shipping costs are the responsibility of the customer, except for cases where the return is due to our error (e.g., defective or incorrect items).

For more details, see our Refund and Returns Policy.

5. Can I exchange an item?

Yes, you can exchange an item for a different size by following these steps:

  • Return the original item to our Returns Department.
  • Once we receive the returned item, you will be issued store credit that you can use to purchase the correct size.
  • Please note that we cannot guarantee the availability of the desired size at the time of return.

6. How long will my refund take?

Once we receive and inspect the returned item, your refund will be processed within 7 business days. Refunds are issued to the original payment method used during checkout, which is typically PayPal.

7. Are there any non-returnable items?

Yes, the following items are non-returnable:

  • Sale items and limited edition products are final sale.
  • Due to hygiene reasons, we do not accept returns on underwear, swimwear, and similar products unless the item is damaged or defective upon arrival.

8. What should I do if my item arrives damaged or defective?

We carefully check all products before shipping, but if your item arrives damaged or defective, please contact our customer support team at support@vevor.top within 30 days. You will be eligible for a refund or a replacement. We will cover the return shipping costs if the item was damaged or faulty.

9. Can I cancel my order?

Yes, you can cancel your order within 1 hour of placing it by clicking the “Changed Your Mind?” section in the confirmation email. If more than 1 hour has passed, please contact us at support@vevor.top within 24 hours to check if the order has been processed. If the order hasn’t been fulfilled, we can cancel it for you.

10. Do you offer free shipping?

Yes, we offer free shipping on all orders, both domestically and internationally. You can choose between standard and expedited shipping options at checkout, and you will receive tracking information once your order has shipped.

Contact Us

If you have any additional questions or concerns, feel free to reach out to us:

  • Email: support@vevor.top
  • Phone: +14697100037
  • Address: 13060 WHITBY WAY FORT MYERS, FL 33966-1543